Some people have difficulties reading others, which makes it hard to relate to them and create trust. And trust is often crucial in a sales situation.
Emotional intelligence is not a gift that everyone is born with. But with the right tools even the most socially challenged employee can become skilled – and the naturally empathetic employee can excel.
By segmenting your customers – and teaching your sales employees to proceed differently when dealing with different customer segments – you can optimize the emotional abilities of your employees.
Please contact Mette Obelitz to hear more about how segmentation can become a major asset for your company.